Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to providing a reliable and convenient delivery experience for all our customers across Pakistan.

Order Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been shipped, you will receive a confirmation message with your shipment details and tracking information (if available).

Delivery Time

Our estimated delivery time within Pakistan is:

  • Major Cities: 2–5 business days

  • Other Locations: 3–7 business days

Please note that delivery times may vary depending on courier availability, weather conditions, public holidays, or other unexpected circumstances.

Shipping Charges

Shipping charges will be calculated and displayed at checkout before completing your purchase.

From time to time, we may offer free shipping promotions or special delivery offers.

Cash on Delivery (COD)

We provide Cash on Delivery (COD) services for selected areas in Pakistan.

To avoid any delivery issues, customers are requested to:

  • Provide a complete and accurate delivery address.

  • Provide an active phone number.

  • Confirm their order when contacted by our team or courier partner.

Orders may be cancelled if the customer is unreachable or refuses to confirm the order.

Order Tracking

After your order has been dispatched, tracking details will be shared through SMS, WhatsApp, or email (where applicable).

You can use the provided tracking information to check the progress of your shipment.

Delivery Delays

While we always try our best to deliver orders on time, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays

  • Incorrect address information

  • Circumstances beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an order cannot be delivered due to an incorrect address, incomplete information, or unavailable contact details, additional charges may apply for re-shipping.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos/videos of the received package and product

  • A brief description of the issue

Our team will review your request and provide the best possible solution.

International Shipping

Currently, we only offer shipping within Pakistan. International shipping options may be introduced in the future.

Contact Us

If you have any questions regarding your order or shipping, please feel free to contact us.

Email: reframecrew@gmail.com

We are always happy to assist you.